Refunds & Returns
All refunds and returns are dealt with and decided on a case by case basis, but the following outline our policies and procedures to ensure a smooth process should a refund or return be deemed necessary.
If you're not completely satisfied, all you have to do is contact us. We promise that if your unhappiness is any fault of ours, we'll offer to put things right with a full refund or a replacement.
Mistakes During Ordering
Mistakes happen, we understand! So if you make an error during ordering, such as add an additional item by mistake or put in the incorrect delivery date, please get in contact as soon as possible and we'd be happy to make those changes for you up until the order is onboard with the delivery driver.
Sometimes we'll notice what appears to be a mistake, in which case, we'll attempt to make contact with you to clarify your order. If we are unable to make contact or don't hear back from you before the order is placed onboard with our delivery driver we will assume the order is correct and send it as ordered.
If you need to cancel your order, please contact us immediately. We will be able to offer a full refund as long as the hamper has not been dispatched with the courier and left our warehouse.
Due to the organic nature of some of our products, time is of the essence in establishing what may have gone wrong. It is therefore essential that you contact us within 72 hours of delivery if you have any cause for concern with regards to the quality or condition of the hamper received. This allows us to diagnose the potential issue and assess an offer of replacement.
After contacting us with your concerns, you will be asked to provide a photo of the hamper so that we can assess what might have gone wrong.
If the hamper sent out is deemed to have been the incorrect item or of poor quality, we will offer a replacement to be sent out. On a case by case basis we will assess if a replacement is not suitable and may offer a full or partial refund instead. In such cases, Hampers Across Australia will bear the cost of re-delivery.
We are unable to accept returns or issue refunds if claiming poor quality if you have not attempted to make contact within 72 hours of delivery of your order.
We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee.
Change of mind
As long as the order hasn't already been made and dispatched with our courier we would be happy to try and accommodate a change of mind and refund/recharge the difference in amount if applicable. We are unable to accept change of mind requests once a delivery is onboard with our delivery driver.
Replacements & Returns
In the case of a replacement hamper being issued, we may request for the original order to be returned, to assess what may have gone wrong.
In the case of a request for us to pickup and return the item for situations not outlined above, for example, in the case of an unwanted gift, the buyer will be responsible for paying an additional re-delivery fee.
In the case where it is determined that a refund will be issued, we may request to have the hamper returned to us for inspection. In such a case Hampers Across Australia will pay any pick up and delivery fees associated with returning the item to us.
If Hampers Across Australia does not deem it necessary for the item to be returned, but you would like us to collect it, you will be charged a delivery fee.
Refunds will be processed back into the account you placed the order with. For example, if you placed the order using credit card, we will refund it back to your credit card. If you placed the order via Paypal we will refund it back into your Paypal account. Once a refund has been processed it can take up to four working days for the refund to appear in your account.
If you have any concerns about your refund please don't hesitate to contact us.